Operations Coordinator – Fairhaven Retreat Centre
Summary:
Fairhaven Retreat Centre is seeking a highly organized and service-oriented Operations
Coordinator to oversee business office administration, guest reservations, and housekeeping
coordination in a beautiful retreat setting. This full-time, onsite role requires strong administrative
skills, hospitality experience, attention to detail, and the ability to supervise staff while maintaining
high standards of excellence. The ideal candidate is proactive, adaptable, aligned with Fairhaven’s
Christian mission, and thrives in a dynamic, guest-focused environment. Competitive
compensation commensurate with experience.
Full Job Description:
Operations Coordinator
Fairhaven Retreat Centre (Fairhaven Ministries Association)
Location: Onsite
Position Type: Full-Time
Compensation: $22 – $30 per hour range, based on experience
A Role Where Excellence Meets Hospitality
Fairhaven Retreat Centre is nestled in a stunning natural setting, serving individuals and groups
seeking space to rest, renew and restore. It is located just outside the city of Vernon, BC.
We are seeking a highly capable, service-oriented Operations Coordinator to help ensure our day
to-day operations run smoothly, efficiently and with excellence.
This is a key role that blends administration, guest services, and housekeeping coordination in a
mission-driven environment.
If you are exceptionally organized, thrive in hospitality settings, and take pride in creating
operational order and welcoming spaces, we would love to hear from you.
Why Join Fairhaven?
● Competitive compensation:
● Work in a beautiful, peaceful retreat setting
● Meaningful work that supports rest, renewal and ministry
● A collaborative team
● Opportunity to shape the organization
The Role:
The Operations Coordinator plays a central role in supporting Fairhaven’s mission by overseeing:
● Business office administration
● Reservations and guest services
● Housekeeping coordination and supervision
● Operational support across departments
This role reports directly to the Executive Director and requires strong judgment, initiative,
flexibility and a heart for hospitality.
You Will Be Responsible For:
Business Office Administration
● Manage correspondence, payments, invoices, deposits and donations
● Maintain accurate financial and administrative records
● Process accounts payable and coordinate with vendors
● Administer dynamic pricing policies
● Track payroll timesheets
● Manage filings with various regulatory bodies
● Develop and maintain clear procedures and recurring administrative calendars
● Identify inefficiencies and implement practical improvements
● Assist with website updates, marketing and fundraising communications
Reservations & Guest Services
● Manage guest and retreat bookings from inquiry to departure
● Respond to phone, email and online booking inquiries promptly
● Maintain accurate reservation systems and guest records
● Coordinate group retreat logistics
● Welcome guests and serve as primary point of contact during their stay
● Coordinate counselling inquiries
Housekeeping Coordination
● Oversee cleanliness and presentation of cottages and lodge
● Schedule, supervise and evaluate housekeeping staff
● Recruit and train staff and volunteers as needed
● Conduct inspections and ensure high standards are met
● Manage housekeeping inventory and laundry operations
● Address issues and report maintenance needs promptly
Team & Operational Support
● Support Fairhaven’s mission and atmosphere
● Work collaboratively with staff and volunteers
● Adapt to seasonal workload fluctuations
● Assist with emergency preparedness
● Support light landscaping and plant care as needed
● Model professionalism, integrity and care in all interactions
The Ideal Candidate:
We are looking for someone who:
● Takes genuine pride in creating environments of order, beauty and hospitality
● Is exceptionally organized and detail-oriented
● Anticipates problems and solves them proactively
● Communicates clearly and professionally
● Thrives in both independent work and collaborative team settings
● Brings warmth and care to guest interactions
● Embraces continuous learning and improvement
Must-Have Qualifications
● Experience in office administration, hospitality, or retreat/conference centre operations
● Strong organizational and customer service skills
● Proficiency in various productivity tools and technology, including Microsoft Office
● High attention to detail in financial records and communications
● Ability to manage multiple responsibilities effectively
● Discretion in handling confidential information
● Valid driver’s license
● Alignment with and respect for the mission and values of Fairhaven
It Would Be Great If You Also Have:
● Experience in bookkeeping or financial reporting
● Experience implementing or improving administrative systems
● Supervision experience
● Experience in nonprofit or ministry settings
● Familiarity with compliance reporting (CRA, WorkSafeBC, etc.)
● Marketing or website update experience
● Reservation systems experience
● Background in seasonal hospitality environments
Working Conditions:
● Onsite presence required
● Primarily Monday–Friday with occasional evenings and weekends
● Regular walking between buildings and across property grounds
● Exposure to indoor and outdoor seasonal conditions
● Occasional lifting and ladder use
Who This Role Is Perfect For:
This role is ideal for a capable operations professional who loves hospitality, values excellence and
wants their work to contribute to meaningful experiences of rest and renewal.
If you are looking for more than just a job — if you want your operational strengths to support a
place that deeply matters, we invite you to apply.
To Apply:
Please submit your resume and a cover letter outlining your relevant experience and alignment
with Fairhaven’s mission to darren@fairhavencanada.com
We thank all applicants for their interest; only those selected for an interview will be contacted.